Terms And Conditions

1.THE CONTRACT for a short-term holiday rental will be between the Higher Wiscombe Owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and the booking form must list names, addresses and ages of your party.

2. PAYMENT: Bookings are CONFIRMED on receipt the deposit of 40% of the holiday cost. The deposit must be paid within 5 days of booking being placed. The balance of the rental will be due for payment TWO CALENDAR MONTHS prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received 2 calendar months before the commencement date. If the booking is made within 2 calendar months of the holiday start date the full rental will be required. If the booking is made within 14 days of the arrival date, full payment must be received within 24 hours of placing the booking. No entry to properties will be allowed without payment, in full, being cleared beforehand. Once you have a confirmed booking, (for clarity when you have paid the deposit), you are responsible for the full rental cost even if you subsequently cancel.

3. CANCELLATION: Cancellations must be immediately notified to us by phone and confirmed in writing by recorded delivery. If we are able to re-let your booking we will refund you the final letting price (which may be less than you paid) less an administration fee. If we are unable to re-let there will be no refund under any circumstances and you will still be responsible for the full rental cost.

4. CANCELLATION INSURANCE: Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty.

5. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE): If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

6.PERIOD OF HIRE: You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

7.NUMBER OF PERSONS USING THE PROPERTY: Under no circumstances may more than the maximum number of persons stated on the Higher Wiscombe web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Higher Wiscombe.

8. LIABILITY: Higher Wiscombe, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.

9. CARE OF THE PROPERTY: You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the properties.

10. DAMAGES & BREAKAGES: You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. If you lose a key we will replace it upon you paying for the cutting of a new one.

11. WIFI: Wi-Fi is provided for the guest’s reasonable use. It is rural broadband and has limitations. The guest agrees to reasonable and lawful usage of this service.

12. RIGHT OF ENTRY: We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

13. COMPLAINTS: Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.

14. DATA PRIVACY STATEMENT: We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. As members of Premier Cottages (a marketing collective of the best four and five star cottages in the UK) we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us during the previous year, in order that these guests may be sent a Premier Cottages brochure and sent promotional emails from time to time. We also provide them with the email addresses of guest enquiries. By accepting these terms and conditions you are indicating your consent to receiving these communications unless you let us know otherwise, which you can do at the point of booking by ticking the Marketing Notes box at the bottom of the booking form. If at any time you would like your details removed from this list all you need do is to click the unsubscribe link on any of the emails or contact us on info@higherwiscombe.com and we will arrange for you to be removed from the database.

15. We do not allow private chefs to use the facilities at Higher Wiscombe. Please see our catering page for further information.

16. PETS: We only allow dogs, and only when have they been booked in and paid for. (£25 per dog, per stay/per cottage entered). Two dogs are allowed in the Thatched and Old Winery and one in the Flint Barn. In order to maintain our Five Star Gold Cottages for everyone to enjoy, it is necessary that guests bringing dog(s) agree to these conditions.

Additional Terms and Condition for guests bringing their dog(s).

  • On arrival please keep your dog(s) on the lead while you unpack and get your bearings. It’ll take a few minutes and get to know the site and where the walks are. There is an area close to the cottages where you can let them off to stretch their legs. Other guests may have dogs too, so control is important at all times.

  • We have two friendly cats, one particularly likes to befriend all our guests at every opportunity. If your dog(s) have any problem with cats you must notify us prior to booking and we may ask you not to bring them.

  • There will be other guests, other dogs and animals on site so you must keep your dog(s) on a lead in the courtyard, and around the other properties, this means keeping them on the lead when you first set out for your walk. Once they’re out in the designated fields or the orchard they can be off the lead as much as you like provided they are under your control. They must not chase any livestock or wildlife.

  • Dogs are not allowed in the bedrooms, but are allowed on the sofas provided that you use the throws provided and keep the dog from contact with the soft furnishings. We can provide stair gates in the cottages which will help control where the dog(s) can wander in the cottages. We will have to levy an extra cleaning charge if they have been on the beds or on the uncovered sofas and damaged sheets will have to be paid for.

  • If you are part of a group booking, and your party has taken two or more cottages the dog(s) must remain in the cottage that the dog(s) were booked into. If they are going to enter the other cottages the dog fee per cottage must be paid in addition as each cottage will need additional cleaning.

  • To avoid yellow patches on the lawns we provide you with “doggy rocks” to go in the water bowls. Please use these, they are not harmful to your dog but will protect our lawns..

  • You must let us know in advance if you’re intending on bringing your dog(s). All dogs must be booked in by prior agreement. Any dogs that have not been booked in may not be allowed to stay and you will need to book them into a local kennel. All dog(s) will be charged at £25 per dog per stay, per cottage. The Thatched Barn and The Old Winery can accept a maximum of two dogs and the Flint Barn just one unless agreed in advance.

  • Your dog(s) must not be left alone with free run of the property. We provide dog crates, with sherpa cage mats and some dog treats. We provide a guide of dog friendly pubs and restaurants and places to visit so that your dog can be with you as much as possible.

  • We regret that dogs that bark continuously are not allowed at Higher Wiscombe. They will disturb the other guests.

  • When you bring a muddy dog back from a walk, please clean them off using the outside tap and the coloured canine towels provided.  Please on no account use the white towels provided for human use.

  • Poop patrol! When you take your dogs for a walk, please pick up after your dog(s) including in our fields, as these are open to all guests. Please dispose of poops in the outside poo-bin, whatever the weather. We provide a free Dicky bag to carry the poops, free poo-bags and a dedicated poo bin outside each cottage as well as a dedicated bin near the recycling area, so please use them. And remember to take bags with you to the beach and on walks.

  • Each garden is enclosed so you can relax outside with your dog(s), the gates must be kept shut at all times.

  • If you have a puppy please take extra care. They will chew the furniture or soft furnishings here in our 5 star cottages! Maintaining our grading is key to our business and we can’t always repair things, it has to be replaced, we will have to charge you. We do provide cages whenever dogs are booked in.

  • The Countryside Code must be followed so please keep your dog(s) under close control at all times for their own safety as well as the comfort of others.

  • The dog(s) are not allowed in the garden surrounding the swimming pool.

  • Please give the cottage a basic clean, and remove as much of the dog hair as possible; if properties require serious additional cleaning we will have to charge a £50 fee to cover the cost. (From September 2013 to June 2015 this has never needed to be applied).

  • There are lots of dog walks on our 52 acres and in the surrounding lanes. Please do be aware there may be animals in our fields, and do not take dogs into fields with animals. There will always be at least half of our 52 acres available to you and will include woods and streams.

  • Please also make sure you close any gates behind you. We will provide you with a variety of walks in our fields where there will be no livestock. However, to get to the footpaths at the top our drive you will pass through fields with livestock and your dog(s) will need to be on a lead as you pass through.